Refund & Cancellation Policy

01.Before Work Begins

If you decide to cancel your order before our design team has commenced onboarding, asset review, and custom development, you are eligible for a 100% full refund of the amount paid.

To claim a full refund at this stage, please notify our concierge via email or WhatsApp within 24 hours of placing the order and prior to submitting your onboarding assets.

02.After Customization Begins

Once your photos, wedding schedule, and text assets have been submitted and our design team has begun personalizing, styling, or coding your invitation website, significant studio labor is expended.

If a cancellation request is made while design work is actively underway but before the first draft is delivered, a partial refund (up to 50% of the package value) will be issued to account for the design hours already dedicated to your project.

03.After the Invitation Is Delivered for Review

Once our studio delivers the private draft preview link of your personalized invitation website for your review, the custom creative and technical work has been substantially completed.

At this milestone, cash refunds are no longer provided. Instead, any concerns regarding layout, photo placement, typography, color palette, or audio selection are addressed through your package's included revision rounds.

04.After Final Approval

Once you provide final approval and your digital invitation is deployed to its official live URL and the QR code is generated, the digital service is considered fully executed and finalized.

No refunds, whether partial or full, can be issued after final approval. Minor spelling and schedule adjustments remain supported free of charge throughout your active live validity period.

05.Customer-Requested Cancellation

To request a cancellation, the primary customer must contact our concierge via WhatsApp at +91 93440 28020 with their order confirmation details.

The applicable refund (if eligible under sections 01 or 02) will be processed to the original payment method within 5–7 business days.

06.D SIGNATURE Cancellation

In the extremely rare event that D SIGNATURE is unable to fulfill your order or meet the agreed delivery timeline due to unforeseen technical complications, staffing emergencies, or catastrophic system outages, we will notify you immediately.

In such circumstances, a 100% full refund will be issued without delay, regardless of the project stage.

07.Revision-Related Issues

We are deeply invested in making sure your wedding stationery is something you are proud to share with your family and guests. If the initial draft does not fully meet your expectations, our design team will work closely with you during your included revision rounds to resolve layout, imagery, music, and text formatting.

Package inclusions for revisions:

• Classic: 1 structured round of revisions.
• Signature: 2 structured rounds of revisions.
• Bespoke: Up to 3 collaborative revision rounds.
• Spelling & Time Fixes: Always free across all packages.

08.Duplicate Payments or Payment Errors

If you accidentally made a duplicate payment or were charged more than once due to a banking or network glitch, please notify us immediately.

Duplicate or erroneous charges are investigated immediately and refunded in full (100%) to the original payment source within 3–5 business days upon verification.

09.Service Interruptions

We maintain high-reliability cloud hosting for all active wedding invitation websites. In the unlikely event that an active invitation experiences prolonged, verifiable server downtime exceeding 24 consecutive hours during your critical event dates, we will offer either a complimentary 3-month live validity extension or a proportionate service credit.

10.How to Request Support Regarding a Payment

If you have any questions regarding an invoice, payment status, or refund request, our concierge team is readily available to assist you: